Accesability statement

Accesability statement

This accessibility statement applies to

This website is run by Amberjack. We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • change colours, contrast levels and fonts
  • zoom in up to 300% without the text spilling off the screen
  • navigate most of the website using just a keyboard
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We’ve also made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this website is

We know some parts of this website are not fully accessible:

  • Some active elements cannot be navigated to via the keyboard.
  • Status messages, some users may be unaware that content on pages has updated.
  • Some images have unsuitable alternate text.
  • Table Pagination step is not announced for screen reader users.
  • Interactive maps on the website may not work with screen reader software or be navigable using a keyboard.
  • There is not always sufficient contrast between text and background colours.
  • Headings have been used for formatting.
  • Not all content is visible when resizing.

Feedback and contact information

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille: please email us at  or give us a call on  01635 584137 (9:00am – 5:30pm).

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, please email:  with details of the issue.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Technical information about this website’s accessibility

Network Rail is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to ‘the non-compliances’ listed below.

Non-accessible content

The content listed below is non-accessible for the following reasons.

Non-compliance with the accessibility regulations

Content that’s not within the scope of the accessibility regulations

PDFs and other documents

Many of our older PDFs do not meet accessibility standards. The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services.

If you come across a PDF that is not accessible, please contact us so we can provide you with an alternative version.

What we’ve done to make this website accessible

This site has been built using code compliant with World Wide Web Consortium (W3C) standards for HTML (HyperText Mark-up Language) and CSS (Cascading Style Sheets).

The site displays correctly in current browsers and using standards compliant HTML/CSS code means any future browsers will also display it correctly. Additional technologies including JavaScript have been utilised, however, this website is not reliant on these technologies as they are only used to enhance functionality. Every effort has been made to make these technologies as accessible as possible.

Mobile considerations

The site has been built responsively, so that it adapts on smaller devices, allowing the user to view and navigate the content with ease. The responsive site has been developed with reference to the work of the W3C Web Accessibility Initiative (WAI), taking into consideration the Web Content Accessibility Guidelines (WCAG 2) and Mobile Web Best Practices (MWBP 1.0).

iOS and Android devices have several built-in assistive features that users can take advantage of. For more information please see the following links:

Downloadable files

We have made files available to download in a variety of formats. The most common are: Adobe Acrobat (.pdf), Microsoft Word (.doc and .docx), and Microsoft Excel (.xls and .xlsx).

If you are unable to open these types of documents, please download and install the latest versions of the free viewer software and online apps:

How to adapt the website to meet your needs

AbilityNet’s My Computer My Way site offers a guide to making your PC accessible, including help with seeing the screen, using your keyboard and mouse, and with language and reading.

Making changes to your operating system: