Who We Are

We own, repair and develop the railway infrastructure in England, Scotland and Wales.

That’s 20,000 miles of track, 30,000 bridges, tunnels and viaducts and the thousands of signals, level crossings and stations. We manage 20 of the country’s largest stations, while all the rest – over 2,500 – are run by the train operating companies.

Who we are and what we do

We exist to get people and goods where they need to be and to support our country’s economic prosperity.

Our purpose

Is to get people and goods where they need to be, and to support Great Britain’s economic prosperity.

Our culture

We empower our people to always be safe. To care about the railway, its users and each other, and put teamwork at the heart of all that we do. We’re continuing to build a more diverse and inclusive organisation representative of the passengers we serve. We are becoming a company that is on the side of passengers and freight users.  To do this it is essential we become a more open, diverse and inclusive organisation, harnessing the skills and expertise of all our people and attracting the best talent to help us have a safe, accessible railway for everyone.

Our Business Areas

Station concourse


The heart of the rail network are our teams that run the day-to-day operations. From Signalers in our Operating Centres and incident response teams that reopen blocked networks, to Level Crossing Managers and Station Customer Service Team, our wide-ranging service manages the systems and process that keep our rail network running safely.

Maintenance Team working early in the morning


Our maintenance teams look after the day-to-day upkeep of the rail network. They work day and night, in all weathers to make sure that every part of our infrastructure – such as signals, track and bridges - are maintained and in good working order so the public can use our rail network, uninterrupted.

Engineers installing a bridge


Our Engineers shape the future of rail travel. They drive change and constant improvements to improve experiences for our passengers and freight users. Engineers are involved in important projects, such as Birmingham New Street station, that implement digital technology and revolutionise passenger experience.

Professional Services work behind the scenes

Professional services

Our Professional Services Teams play a vital role behind the scenes, providing support and expertise for our wider business areas and our passengers. They drive efficiencies, control our finances, expand our network and are responsible for our systems. Without our Professional Services Teams, our network wouldn’t stand